FAQ

See our frequently asked questions just in case we’ve already answered your query.

What if I need to modify my order?

If you need to change your order please contact us via email with your query, stating your order number and we will get back to you quickly. hello@pathogenuk.com

What if I need to change my shipping address?

Please contact us as soon as you can by email with your order number and your updated shipping address to hello@pathogenuk.com

Can I get same day delivery?

We are unable to offer same day delivery however you may collect from our warehouse. To do this please email us once your order is confirmed with your order number and request: hello@pathogenuk.com 

Payment options

We accept VISA Debit, VISA Credit, Mastercard and American Express.

What is your return policy

Returns are accepted 30 days from order date. Please contact us to return your item with your order number and we will give you instructions on how to return any items back to us. Please email hello@pathogenuk.com 

What is the warranty period?

Returns are accepted 30 days from order date. Please contact us to return your item with your order number and we will give you instructions on how to return any items back to us. Please email hello@pathogenuk.com 

Reliable UV-C Output

All lamps come with a unique coating to ensure UV-C output never drops below 85% over the useful life of the lamp.

Highest lamp quality

Cutting edge automated production lines are used for electrode processing and emitter dosing. All lamps are checked to verify they meet our requirements to guarantee consistent quality.

Application fields

Suitable in various applications, both professional and residential

Still have a question?

Please contact us and we will be happy to help you with any questions….

Get in touch