FAQ

If you need to change your order please contact us via email with your query, stating your order number and we will get back to you quickly. hello@pathogenuk.com

Please contact us as soon as you can by email with your order number and your updated shipping address to hello@pathogenuk.com

We are unable to offer same day delivery however you may collect from our warehouse. To do this please email us once your order is confirmed with your order number and request: hello@pathogenuk.com 

We accept VISA Debit, VISA Credit, Mastercard and American Express.

Returns are accepted 30 days from order date. Please contact us to return your item with your order number and we will give you instructions on how to return any items back to us. Please email hello@pathogenuk.com 

Returns are accepted 30 days from order date. Please contact us to return your item with your order number and we will give you instructions on how to return any items back to us. Please email hello@pathogenuk.com 

All lamps come with a unique coating to ensure UV-C output never drops below 85% over the useful life of the lamp.

Cutting edge automated production lines are used for electrode processing and emitter dosing. All lamps are checked to verify they meet our requirements to guarantee consistent quality.

Suitable in various applications, both professional and residential